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Monday, February 24, 2020

Porting to Kogan Mobile

If you are moving your number to Kogan Mobile, you may find the following tips useful. Some of these may also be relevant to porting to other providers.

When you port from a post-paid service, you will need to know your current provider's customer account number. You will have issues if the existing provider's customer number has letters in it because Kogan does not allow you to enter letters into the customer account number and it will not be a match. If you run into this issue, you will receive an email from Kogan that the port was unsuccessful, so you will need to call up their call centre to tell them to add the letters into the port request.

The other issue you should know is that when you port to Kogan, they will send you a sms which asks you to reply with a number in order to confirm that you want to transfer to Kogan. This will be a problem if you have already run out of credit on your existing provider. So the advice is to initiate a port before you run out of credit.

Another important consideration is that porting only occurs during eastern standard office hours on weekdays and on Saturday. Porting does not occur on Sundays.

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