For those in Perth always looking for a better, faster, cheaper way

Monday, February 24, 2020

Porting to Kogan Mobile

If you are moving your number to Kogan Mobile, you may find the following tips useful. Some of these may also be relevant to porting to other providers.

When you port from a post-paid service, you will need to know your current provider's customer account number. You will have issues if the existing provider's customer number has letters in it because Kogan does not allow you to enter letters into the customer account number and it will not be a match. If you run into this issue, you will receive an email from Kogan that the port was unsuccessful, so you will need to call up their call centre to tell them to add the letters into the port request.

The other issue you should know is that when you port to Kogan, they will send you a sms which asks you to reply with a number in order to confirm that you want to transfer to Kogan. This will be a problem if you have already run out of credit on your existing provider. So the advice is to initiate a port before you run out of credit.

Another important consideration is that porting only occurs during eastern standard office hours on weekdays and on Saturday. Porting does not occur on Sundays.

Monday, February 17, 2020

Tips and Tricks - Kogan Egift cards

If you are a skeptic when it comes to gift cards, I don't blame you. Retailers have found gift cards to be a great way of selling something in advance and even better if people never use it. Now, most gift cards are not allowed to have a one year expiry but you also need to know how to use them properly.

For Kogan Gift cards sent electronically you need to note the following things

  • Searching your email for egift, gift card or egiftcard will not turn a result. The email that your Kogan egiftcard came in is actually with the subject "You have received a gift" so you should search for that instead. 
  • When you go to to redeem your gift card, note that the website asks you for the Gift card "pin" not the Gift card Number.  
I wonder whether anyone will search Google about this and find these tips about how to redeem a Kogan gift voucher, as my suspicion is that the design of this redemption is to make people think that their gift card has expired. If it has you fooled, you have three years to wise up before the gift voucher expires. Click thanks below if you found this useful or leave a comment.