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Friday, May 12, 2017

When Optus Prepaid Activation doesn't go so well

Many have discovered that you can save thousands by switching your mobile phone provider each month, taking advantage of introductory offers from Vodafone, Optus, Kogan, Amaysim, Vaya, Telstra, Boost etc. However, activation doesn't always go smoothly and as we discovered, usually when it involves Optus receiving a port request.

Have you tried to activate a prepaid service on Optus? Quite likely it went like this - you logged onto the Optus website and chose to activate the sim card. After 10 minutes, filling in the form you get a message that says "we could not activate your sim card, please call 1300 757 252 to activate this sim". It seems that this happens when you choose to port over from another provider such as Kogan which uses another company's mobile network such as Vodafone. You could avoid this issue by choosing to port your number from Vodafone instead of selecting "other".

If this happens and you do call them up, don't select the option that you have a smartphone or a computer, otherwise you will just be told to activate online. Eventually, you will get an operator who will ask you all your details to register over the phone. They will have a system at the end of the call to confirm your name, date of birth and network that you are porting from. This serves as a good way to have peace that they got your details right.

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